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| Reservation and Payment |
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When booking your holiday direct with Namirembe Tour Services or with your travel agent, please quote the tour number of your own specialized itinerary, intended date for arrival and departure, number of people traveling in your party, sleeping arrangements and flight details, if known. This will ensure that our arrangements are to your satisfaction and concise. Gorilla trekking generally requires a minimum of 3-month advance booking for permits. Children under 12 years are not allowed to track chimpanzees and children under 15 years are not allowed to trek the gorillas.
A 50% deposit is required 17 weeks before the intended departure or time of the booking with the balance to be settled 30days prior to commencement of the tour. NTS will receipt your money thereby confirm your safari. If a reservation is made within 30 days of departure, the entire amount must be paid at the time of confirmation.
| Cancellation |
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Full refund will be made if cancellation is made in writing within 60 days of the booking and prior to the commencement of the safari. Refund on all prepaid money will be based on cancellation fees levied by the hotel, lodges and the banks. Generally there is a 50% charge on cancellations within 10-30 days, 75% charge within 3-20 days, and 100% charge within 48 hours. We reserve the right to deduct all the expenses incurred from any money paid. Gorilla permits are non refundable.
| Alteration of Tour |
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The right is reserved to alter any route or arrangement, to cancel the operation of any scheduled tour should the conditions necessitate if that happens you shall be notified as early as may be practical. The right is also reserved to decline, accept or retain any member of the tour at any time. Should you fail to join a tour, join it after departure or leave prior to completion, no tour fare refund can be made.
| Transfer of Booking |
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In the event you’re unable to travel due to extraordinary circumstances, we may transfer your booking to another party provided the arrangements remain the same and if suppliers (airlines, hotels, lodges etc) are all ready to accept the transfer. Gorilla permits are transferable in some instances.
| Mode of Payment |
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All prices are quoted in US dollars. You may pay by cash or traveler’s cheque to Namirembe Tour Services or your travel agent. Foreign currency cheques, TC’s and payment by credit card may be accepted subject to bank charges at the prevailing rate, based on local currency can be accepted at the current dollar buying rate. Cheque and TC’s may incur manager’s discretion service charge. Payment may be done in advance by Bank transfer, Western Union, money gram if the agency is sent on E-mail we can advise on the best method to use.
| Transport |
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Mode for transport utilized will be dependant on the number of clients and the route taken based on the specification of the chosen itinerary. Fully trained and experienced English speaking driver/guides are provided.
| Accommodation |
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Based on twin bedded rooms or tents with private bathrooms where possible. Single rooms may be available with the payment of a supplement fee but cannot always be guaranteed. Some facilities have available double beds upon request.
| Tour Price |
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The price quotes are inclusive of all transportation as per the itinerary, park entrance fees, permits where applicable, drivers allowance and third party insurance. The rate are not inclusive of accommodation while in Kampala, traveler Insurance (which should be purchased individually), local airport departure tax, visa fees, tips, sodas and alcoholic beverages, telephone calls, laundry and other personal expenses.
| Travel Insurance |
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You are advised to buy travel insurance through your Agent before coming to Uganda, but local evacuation coverage is available in the unlikely event of a medical emergency during the tour. Please request this at the time of booking.
| Liability |
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All bookings are accepted on the specific condition that Namirembe Tour Services and its agents act only as agents of passengers in all matters relating to hotel/lodge accommodations, tours, transport, etc. We shall not be liable for injury, delay, loss or damage in any manner whatsoever. Namirembe Tour Services reserves the right to employee subcontractors to carry out all or part of the services agreed to be supplied. Respective laws of the country govern Namirembe Tour Services’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises. Finally, whilst every care is taken, Namirembe Tour Services cannot be held responsible for loss or damage to baggage.
| Complaints/Refund |
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If the clients has a complaint/refund query about any aspect of his/her holiday it should be reported immediately to Namirembe Tour Services local representative in the country who will do them best to resolve the matter during the safari. If the problem is not resolved to the client’s satisfaction any further complaint/refund query should be made by client in writing to Namirembe Tour Services not later than 30 days following completion of the holiday. Failure to do this no claim may be brought against Namirembe Tour Services. There will be no refund on unutilized services.
| Viewing Animals |
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When viewing the animals, please be advised that there are no guarantees. It is a privilege to see animals in their natural habitat, but keep a safe distance while taking the photographs. A gorilla permit guarantees you will trek gorillas after payment to their location but does not guarantee that the gorillas will be in plain sight.
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